I’ve got two versions of TOM, one with “Pokémon” before the name and one without. Which do I use?
The version of TOM without “Pokémon” is the current version – you can safely uninstall the old “Pokémon” version.
TOM
All the buttons and text in TOM are super tiny/messed up! How do I fix it?
You’re using a high-DPI display, and the default settings in Windows don’t scale TOM properly by default. Right-click the icon for TOM, click Properties, go to the Compatibility tab, check …
All the buttons and text in TOM are super tiny/messed up! How do I fix it? Read More »
After clicking Pair Next Round in TOM, an error pops up: “Unable to pair any more rounds. The tournament will now end.” TOM shows more rounds remaining. What gives?
This is a known bug in TOM, but luckily it’s an easy one to fix. Dismiss the error dialog, save the tournament, and close TOM. Then, reopen TOM and open …
I can’t see the Verify or Print Roster buttons in Step 3, what do I do?
For some small screen resolutions, the default size of the Step 3 box is a bit too tall. Depending on the screen size, you may be able to resize the …
I can’t see the Verify or Print Roster buttons in Step 3, what do I do? Read More »
How do I contact Pokémon Organized Play regarding an issue with TOM?
Submit a support ticket at https://support.pokemon.com/hc/en-us/requests/new?ticket_form_id=360000020293, choosing Tool Issue as the category and TOM as the subcategory.
I’m having issues installing TOM… help please?
The installation process for TOM can sometimes be confusing, so please look below for your operating system for more on how to get things working! Windows To install TOM on …