I didn’t receive an item from my Professor Store order, and it’s listed as out of stock on the shipping note. Will I get this item eventually, and if not, will my Professor Points be refunded?

Unfortunately, as out of stock items may never get restocked, this item won’t arrive unless you place another order. If you used Professor Points for this order, they may not be automatically refunded, so after checking your balance, submit a support ticket at https://support.pokemon.com/hc/en-us/requests/new?ticket_form_id=360000020293, choosing Professor Program as the category and Points as the subcategory.

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