Handling Technical Issues

Error/disconnect appears at start of match (turn zero/one)

• Try again
• Ensure the players are using the push notification “Press Y to join” prompt inside the Union Circle
• Ensure the time and date (including time zone) are correct on both players’ consoles (seen with error codes 2-ALZYA-0010/2-ALZYA-0010)
• Have the other player act as host for the Union Circle

Error/disconnect appears after match has begun

• If error only appears on one player’s screen, that player receives a game loss
• If error appears on both players’ screens, follow section 3.4.4 of the VG Rules for Double Game Freeze

Nintendo Switch system won’t turn on

• Hold down the power button for up to 2 minutes, then press the power button again

Pro Controller won’t correct

• Ensure that Pro Controller Wireless Communication is On (see Acceptable Hardware/Controllers for screenshots)