The official estimate is 1-2 weeks for the continental US, 2-4 weeks for the rest of North America, quarterly for Brazil, and 4-6 weeks everywhere… Read More »How long will it take for my Professor Store order to arrive?
The official communication regarding restocks is that some popular items will get restocked every 3 months, with a general restock happening at lease once a… Read More »How often do items get restocked in the Professor Store?
Unfortunately, as out of stock items may never get restocked, this item won’t arrive unless you place another order. If you used Professor Points for… Read More »I didn’t receive an item from my Professor Store order, and it’s listed as out of stock on the shipping note. Will I get this item eventually, and if not, will my Professor Points be refunded?
If you receive the following error: Don’t worry! This is an easy one to fix. Go into your browser settings and clear your cache and… Read More »I’m receiving an error in the Professor Store: “com.konakart.app.KKException”. What do I do?
Submit a support ticket at https://support.pokemon.com/hc/en-us/requests/new?ticket_form_id=360000020293, choosing Professor Program as the category and Order as the subcategory.