Professor Store - Judge Ball

How long will it take for my Professor Store order to arrive?

The official estimate is 1-2 weeks for the continental US, 2-4 weeks for the rest of North America, quarterly for Brazil, and 4-6 weeks everywhere else. In practice, this shipping …

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How often do items get restocked in the Professor Store?

The official communication regarding restocks is that some popular items will get restocked every 3 months, with a general restock happening at lease once a year. In practice, this timeline …

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I didn’t receive an item from my Professor Store order, and it’s listed as out of stock on the shipping note. Will I get this item eventually, and if not, will my Professor Points be refunded?

Unfortunately, as out of stock items may never get restocked, this item won’t arrive unless you place another order. If you used Professor Points for this order, they may not …

I didn’t receive an item from my Professor Store order, and it’s listed as out of stock on the shipping note. Will I get this item eventually, and if not, will my Professor Points be refunded? Read More »

There’s an issue with my Professor Store order. Who do I contact?

Submit a support ticket at https://support.pokemon.com/hc/en-us/requests/new?ticket_form_id=360000020293, choosing Professor Program as the category and Order as the subcategory.